Privacy Policy

Custom Automatic Conversions (CAC) are committed to protecting your privacy of all personally identifiable information that we collect from our website, email or phone calls.  The personally identifiable information collected may consist of a unique access ID, name, address, ph# or email address.  The information that is gathered is kept in house and is only used to provide our customers with quotes, shipping of order notification, or to contact about products or new services offered.  CAC understands the importance of keeping your personally identifiable information safe.  That is why CAC never sells your contact information to any 3Rd parties nor do we (CAC) trade this information with anyone within the diesel community (ie other manufactures or sellers.) By contacting us via email or phone, you consent to the collection of this information.  We (CAC) reserves the right to update and make changes to this privacy policy at any time. If you have any questions about our privacy policy please email us. 

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Return and Restock Fees

 

If any items need to be returned to CAC , customer is responsible for all shipping cost associated with the return.  In the event you choose to cancel an order after items have shipped, all shipping costs including returns to CAC are customers responsibility.  In addition, there is a 20% restocking fee.  Items returned after 45 days from the purchase date will not be accepted.  Transmissions, Torque convertors, Valve Bodies, Pumps, and electronics are not returnable.  Parts must be in original packaging to be considered for return, anything used or not returned in original condition will not be refunded. 

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Core Policy

 

All cores must be the same model or style as purchased.  Cores must be received within 45 Days from the date of shipping to be considered.  If sent in 45 days and pass inspection you will be issued your core credit based on that inspection. Cores that are deemed not to be completely useable, may receive partial credit, solely upon CAC’s discretion.  If cores are returned after 45 days you will receive half the original core charge unless prior written arrangements have been made.  Cores that are damaged or not in useable condition will not receive credit.  Customer is responsible for shipping charges.  CAC is happy to arrange shipping so that our shipping rates apply if customer would like. 

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